Five addresses, each for a different purpose. Use the one closest to what you need — it reaches the desk that will answer fastest.
For interview requests, attendance at Standards hearings, embargoed copies of the next issue of Acta Implantologica, and access to the disciplinary archive in machine-readable form.
| Your question | Desk | Address | Response |
|---|---|---|---|
| I am a patient and something went wrong in my care. | Standards Council | complaints@ | Same day |
| I would like to know whether a particular surgeon is a member. | Registry · self-service | /registry/ | Immediate |
| I want to apply for membership. | Apply · self-service | /apply/ | 48 hours |
| I am a member and need to correct my registry listing. | Registrar | registrar@ | 5 working days |
| I am a journalist and want to attend a hearing or interview an officer. | Press Office | press@ | 1 business day |
| I want to submit a paper to the journal. | Editor | editor@ | 10 working days |
| I am a member, suspended or removed, applying for restoration. | Standards Chair | complaints@ | By next sitting |
| I have a question about dues, payments, or the audit-fee receipt. | Treasurer / Secretariat | office@ | 3 working days |
| I am not sure where to write. | Secretariat — we route | office@ | 48 hours |
An association exists by writing things down and answering things in writing. Five addresses keeps the channels clean — a patient complaint does not sit in the same inbox as a press request, a manuscript submission does not compete with an audit appeal, and the Registrar's files do not get used as a back-channel to the Standards Council.
If you are unsure which address to use, write to the Secretariat and we will route you. You do not lose any time by doing so; the Secretariat acknowledges within 48 hours and forwards on the same day.
None of these inboxes are a clinical advice line. We do not diagnose, we do not second-opinion, and we will not tell a patient what to do about a specific case. What we will do — through the Registry, the disciplinary archive, and the Standards Council — is provide the public record from which the patient and their advisers can decide.
The Secretariat in Madrid accepts registered mail at Calle de la Princesa 88, 28008 Madrid, Spain. Standards Council mail addressed care of "Standards" is forwarded to the chair within 24 hours. Press mail to the office is held for collection at the next Council sitting unless flagged urgent. Anonymous mail to "Standards" is opened, logged, and treated as a tip — investigated, but not the basis of a formal complaint on its own.